Community Cafe

Hello everyone! Welcome to the Community Center! I'm @Elisa , one of the Community Managers for our English Community Center along with my lovely team members @Quincy @Paula @Rebecca @Bhumika @Alex @Emilie and we are thrilled to have you join us.Let's ... Latest reply by Marion1310

i need any customer service call mi because my account of my hotel has been blocked and i am anew company responsable of this hotel can help mi **[Personal information removed in line with - Community Center Guidelines] it is this account has been blocke... Latest reply by Mike-And-Jane0

Guest booked a long term stay, stayed a couple months then cancelled abruptly before their reservation ended, yet owes airbnb (and hence me) money. The moment the guest canceled, airbnb messaged me "we were unable to collect payment from the guest, no pa... Latest reply by Dave52

Hi hosts, I've had a few times when the person showing up is totally different from who booked the reservation. How do you find out about those and how do you handle that once you figured it out? I ended up changing the code to get in. It doesn't seem ... Latest reply by Yiwei3

OK, I almost fell for a fake airbnb site scam too. It looked so real and, being somewhat tech savvy, I couldn't understand how the transaction could be risky if it went through the airbnb site. So, I called my very tech savvy son who explained it to me. S...

Since June 12th I have been trying to cancel a trip for June 30th due to our entire family being Covid-19 positive and very sick. Hosts denied the request saying they deny all requests for full refunds and that to get one we had to go through AirBNB. Ever... Latest reply by Ian-And-Anne-Marie0

Latest reply by Mike-And-Jane0

I have requested a refund for a holiday i have been forced to cancel due to the COVID-19 pandemic, but the amount of the refund is only £3,245.66 of the £3,748.09 i paid for the stay.How do i also claim a refund for the other £502.43 which is presumably A... Latest reply by Jamie665

Hello all, I left my airbnb last night at 11pm because it was not clean and i went to search for a hotel. I am new to aribnbb so i didn't know i had to take pictures to prove it was dirty. The host refused to reimburse me. I still have the reservation ong... Latest reply by Sarah977

Dear Airbnb, No we are not a racist nation, I refuse to be part of you nonsense. Thanks for the opt out. Thanks,Juan an American with brown skin that you continue to censor. Latest reply by Linda324

I had a guest at our house. But we found that disposal was broken water was leaking. We tried to take a picture of it to prove it, however it wasn't enough for a picture to catch and prove it. But we have a video to prove that water is leaking but I don't... Latest reply by Nanxing0