Community Cafe

Hello everyone! Welcome to the Community Center! I'm @Elisa , one of the Community Managers for our English Community Center along with my lovely team members @Quincy @Paula @Rebecca @Bhumika @Alex @Emilie and we are thrilled to have you join us.Let's ... Latest reply by Susie358

Hi Community, I'm having a bit of a moral dilemma. A guest booked in February to stay with us for 42 nights for his medical rotation. The hospital, with about a month to go, cancelled his rotation. He is asking for a full refund. So here is my dilemma: I ... Latest reply by Helen3

I am deeply disappointed Nd angry with the fact that although you have cancellation policies in place if these rules are not adhered to due to "mitigating circumstances" and the guest cancels at the last minute the host is left with expenses that Airbnb s... Latest reply by Helen3

I have enquiries for bookings and guests want to know where they stand if there is another lock down due to covid 19. All I can find about extenuating circumstances is the March 14th notice.... Latest reply by Helen3

Who thinks Airbnb should automatically remove your lowest review every year? It makes a lot of sense to me. If you have one hundred 5 star reviews and one 2 star review, obviously the 100 people's opinion is probably more accurate than the one random guy ... Latest reply by Helen3

Just had a request in, seems like a lovely guy. I host in a very small fishing village in Cornwall and can't be the one who brings COVID into the region. I read that there is more COVID here in the UK than China now but somehow that doesn't seem right. ... Latest reply by Melodie-And-John0

Pasted below, I think there is a factual wrong that needs recording please, Pasted below, I think there is a factual wrong that needs recording please, @Stephanie, @Quincy @Kate . The government will refund up to 225 p night, not 225 p night. Hi Sand... Latest reply by Stephanie

I’m remodeling the kitchen in our STR. Our place is really a couples retreat and at max can have 4 guests, but usually 2. I was going to downsize the fridge as I think more storage and counter space will be useful. The full sized fridge is more space than... Latest reply by Jessica-and-Henry0

How can I answer to an inquiry ? I do not see any space where I can enter a response Latest reply by Sarah977

As an avid user of Airbnb from the guest (superguest with more than 1,200 nights on Airbnb) side of the platform, there are some feature improvements I'd love to see on the platform. The first is flexible date searching similar to the airline industry. Be...

Does anybody notice that Airbnb customer support has become less efficient that before COVID. I believe that this was part of the lay-offs that occurred recently and they have less people to attend these cases, however it is becoming a not reliable servic...