Community Cafe

Hello everyone! Welcome to the Community Center! I'm @Elisa , one of the Community Managers for our English Community Center along with my lovely team members @Quincy @Paula @Rebecca @Bhumika @Alex @Emilie and we are thrilled to have you join us.Let's ... Latest reply by Supharit0

@Airbnb I am trying to get a refund from Airbnb for damages done to my property by a guest in Dec. Airbnb has been horrible to deal with especially your staff member Mia. She won't accept a written confirmation by the guest that they had damaged my proper... Latest reply by Ian-And-Anne-Marie0

I have been contacted by a guest who has amended a two week stay to next year due to COVID. The remaining 50% payment was taken from his account, a whole year before the booking will now take place, without any warning. I believe Airbnb are wrong to do th...

Can someone please help? I had a guest who was booked in before 15th July - We had to cancel as no bookings before 15th July (im in Scotland) She has tried to rebook for 15th July but dates are blocked because it says I cancelled the dates. How do I unblo... Latest reply by Sarah977

Covid EC is here to stay, I get that. I wish Airbnb tried to make at least a vague attempt to make it fair. For example, they could tell all guests that they either cancel now and get a voucher; wait but purchase insurance; or do nothing and host policy w...

Ok either I'm losing my mind since they have updated the control panel or you can no longer get a break down for each property you have against what its revenue is? Normally I could select each listing, yet now I can find no option... Someone enlighten m...

Hello Fellow Hosts!I have been trying for a week now to reach someone in the "Review Department" at AirBnB regarding an unjustified review.We had a guest who "cooked" in our fireplace with the flue closed, sounding the smoke alarm and alerting the alarm c... Latest reply by Sarah977

One of the parties going on my trip has come down with covid-19. Our trip is not until 07/09. Do you think its reasonable for our host to provide full refund. Latest reply by Sarah977

Seeing lots of articles that say in CA, Airbnb hosts may be eligible for unemployment due to lost income. Has anyone applied for unemployment benefits for this in CA yet? I can't quite figure out where/how to file on the online platform under this reason.... Latest reply by Hilary137

anyone having this issue? been waiting for help from airbnb since friday morning... Latest reply by Yuki-and-Charlie0

Hi, I have a doubt about the following programme: Superhost Relief FundAll the superhosts with the requirements required (almost one year with the superhost title, no more than 2 announcements under the same profile, profile with identity verified) will r... Latest reply by Quincy