Community Cafe

Hello everyone! Welcome to the Community Center! I'm @Bhumika , one of the Community Managers for our English Community Center along with my lovely team members @Quincy @Paula @Rebecca and @Elisa and we are thrilled to have you join us. Let's kicksta... Latest reply by Paula

Hello community, I come to you since I can't find anything online regarding this.I'm new to airbnb hosting, been hosting an apartment in Portugal since Dec 20th, 2019, and finally got my first booking (so happy :D). I have a keysafe option on the listing ... Latest reply by Opal22

or was this just a promotion stunt? Latest reply by Sanee0

The coronavirus (COVID-19) has posed unprecedented challenges for the world, including our community of hosts and guests. This is a once-in-a-generation crisis, and we know hosts like you are feeling the biggest impact—so many of you rely on income from y... Latest reply by Helen427

Hello,Please activate my host account on Airbnb. Very urgent! Latest reply by Sarah977

Hi everyone,I'd like your advice please.I recently asked one of my guests to cancel her booking for 13 - 15 April.If she had come, she would have been violating our states essential travel only restrictions.I assured her that she could cancel without any... Latest reply by Roxanne77

I had an inquiry about three weeks ago from a couple wanting to come out for a night from the city...enjoy the hot tub under the stars, leave the kiddos at Grandmas. No problem. Only thing is, they are 'skeeved' at the idea of the security cameras, which ... Latest reply by Roxanne77

I have received a booking for three days time. I have a strict cancellation policy. The guest has already paid and booked. I’ve received a message the guest says he has booked two places at once and wants a full refund from me. If I were to cancel the boo... Latest reply by Kathleen657

I just had to cancel an upcoming week-long stay in Paris with 3 friends due to travel restrictions and coronavirus. We opted for travel credit as it gave 100% refund as opposed to cash refund of only 50%. However, how can I split the travel credit between...

I have just received an automated message informing me of a cancellation by a guest booked to stay June 2-4, i.e. outside the existing EC policy.To add insult to injury, the automated message also informs me the guest will receive a full refund UNDER MY C... Latest reply by Ian-And-Anne-Marie0

Dear AirBnB. Your Covid-19 policy is great but doesn’t cover us due to the restrictions on timing of the booking. June is outside of your Covid-19 window. What now? Right now we’re looking at a £15 refund from a £525 booking. We obviously want everything ... Latest reply by Luke384