Community Cafe

Hello everyone! Welcome to the Community Center! I'm @Bhumika , one of the Community Managers for our English Community Center along with my lovely team members @Quincy @Paula and @Rebecca and we are thrilled to have you join us. Let's kickstart this... Latest reply by Paula

Are hosts aware that Airbnb will grant guests a full, no-questions-asked refund if « proof » is provided that someone in the group tested positive with Covid? Yesterday, less than 24h before arrival, Airbnb « Support » (huh!) emailed me to inform me guest... Latest reply by Sybe

I have a guest checking in on Friday who just told me she is Covid positive but will only cancel if she receives a refund. She cannot come as I have another guest arriving the day she is scheduled to checkout. How do I cancel her on my end without getting... Latest reply by Sybe

Some guests had reserved my place but decided to cancel a week before their stay because of issues with their travel plans. They got reimbursed 50pct as per the strict cancellation rules. They then advised a day later that they tested positive to Covid an... Latest reply by Sybe

The Airbnb website says "Our extenuating circumstances policy is intended to protect guests and hosts from unforeseen circumstances that arise after booking. After the declaration of COVID-19 as a global pandemic by the World Health Organization, the exte... Latest reply by Sybe

I would like to enquire if I´m eligible for the extenuating circumstances policy coverage of circumstances related to COVID-19. My free cancelation policy ended on 29th; this morning on the 30th December I contacted the host explaining that I had tested ... Latest reply by Sybe

 I had two guests booked two weeks out for New Years. Three days before check in, the guest messages me requesting a cancellation because he is sick with covid. I have a strict cancellation policy and responded by informing him of his agreement to that po... Latest reply by Sybe

Has this ever happened to you guys, and if so, how was this resolved?I had a 4 night guest in a property in a large beach resort. On the 2nd day, they said a child on the trip was sick and they were going to get tested for Covid (another side note...this ... Latest reply by Sybe

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I would like to put on record my deep displeasure with Airbnb and the support I have received these past few days. In less than 24 hours, I had two canceled reservations, one of them was made last year, and they canceled the reservation on the guest's che... Latest reply by Ana1276

Hi, I'm interested in signing up as a partner to manage properties. How do I sign up? I have a good relationship with Airbnb and positive reviews. What are some different companies? Latest reply by Helen3