Community Cafe

Hello everyone! Welcome to the Community Center! I'm @Elisa , one of the Community Managers for our English Community Center along with my lovely team members @Quincy @Paula @Rebecca @Bhumika @Alex @Emilie and we are thrilled to have you join us.Let's ... Latest reply by Marion1310

Looking for advise on this situation. We had a guest inquiring about 3 days stay at our place. Right at the same moment we had another guest asking for a week. Unfortunately the guest for 3 days accepted our offer and booked and we missed out on the weekl... Latest reply by Anonymous

Long story short for problems that happened during their stay wasWe had a Pool/Spa offer in amenities. We offered "heated spa" with our rent rate, but pool heat we charged separately (listed on listing with disclosure). Guests request pool heat the day t... Latest reply by Sarah977

I'm actually asking this as a guest, but these boards seem to be geared towards hosting and hosts, (I'm also a host) , but anyway... I've been doing a lot of long term traveling, staying about one month at each Airbnb listing. I have noticed the cancellat... Latest reply by Christopher64

So just now I got a request to book for TODAY. For 2 days. I have "at least 2 days advance notice" set in my listing. The individual says they are a member of the clergy staying for a silent retreat, that they are solo, that they live in a nearby city whi... Latest reply by Hal3292

I recently had a guest book 2 nights for her son and friends coming home from the military for the Holidays. I advised her of the no party policy prior to booking. At check in the guest arrived with her son and stated the other boys were arriving later. I... Latest reply by Sarah977

I’m not sure what to do when we’ve had an electrical blackout. still trying to get to the bottom of the cause and see if it’s fixable. But what are my obligations to the current guests if it can’t be fixed tonight? Latest reply by M199

Someone has booked my property for two separate sets of dates and is deciding when to stay. They have a while to go before they pay anything if they cancel. Would you say something to the guest? Latest reply by Inna22

Can anyone assist please? My overall rating shows 4.8 but under opportunities I have been downgraded to 4.6. Due to this, my superhost status has been revoked. How do I fix this? Latest reply by Sarah977

Hi We've been offering a small self-contained unit as short-term accommodation for 12 years, and are usually fully booked.This week a guest arrived, decided they didn't want to stay, accused us of all kinds of illegal practices such as false advertising, ... Latest reply by Anonymous

Just recently I got an 'Overall rating' of 3 stars (my first ever). Given that the guests had nothing but praise for the venue, I'm a bit put out - but that's not the issue. The guests gave the following ratings for the individual areas (in addition to po... Latest reply by Veda3