Community Cafe

Hello everyone! Welcome to the Community Center! I'm @Bhumika , one of the Community Managers for our English Community Center along with my lovely team members @Quincy @Paula and @Rebecca and we are thrilled to have you join us. Let's kickstart this... Latest reply by Jordan1054

I am a Superhost, with Airbnb for a decade, in the middle of a "resolution claim" process after a guest damaged property and it has been BEYOND a nightmare. There is NO way to talk to anyone who sounds like they even truly work for Airbnb. It's a call ser...

I just hosted a guest over the weekend that lied about the purpose and the number of guest booked. He ended up using my home as some sort of undercover sting operation. They were filming various different alleged pedophiles that they were luring in throug... Latest reply by Laura2592

Hi, I am new to AirB&B, this is my first potential guest and they are requesting to preview the apartment before booking…is this normal? Latest reply by Daylian0

Have Verizon and live in the US, How do I solve this? Latest reply by Debby80

I recently had a group stay at my home. They gave a 5 star review in all areas except value. They gave a 4. I am now trying to dispute it as the review as whole averaged out to a 4. I’m confused as to how that makes any sense. Value is extremely subjectiv... Latest reply by Sarah977

This is the 3rd or 4th time I have tried to solve a problem with their accounting. When I get through to a human it is always someone working from home, in a foreign country with lots and lots of background noise. Between the noise and the accent I can pi... Latest reply by Sarah977

On Saturday I had a potential guest telling me there were restrictions on booking whole houses over certain dates in Christmas and New year. They were trying to booking my cottage for Hogmanay - I called Airbnbn and was told they had put new guidelines i... Latest reply by Sarah977

I would like to make the person who helps me tidy a co host , how do i do this ? Latest reply by Annie1372

We caught covid last week. We had to cancel a booking at our home in Greece due to the need to extend our own stay for self isolation. Airbnb suspended all our listings with no warning or anything. We are in a different country from all but one and we us... Latest reply by Dan-And-Alex1

Airbnb does not have a specific section to add a fee for pets and the option to charge it through the Resolution Center or adjust the cleaning fee, It is not the correct way, because many times If you ask for the fee thru the Resolution Center Guests d... Latest reply by BenkaandKeith0