Community Cafe

Hello everyone! Welcome to the Community Center! I'm @Elisa , one of the Community Managers for our English Community Center along with my lovely team members @Quincy @Paula @Rebecca @Bhumika @Alex @Emilie and we are thrilled to have you join us.Let's ... Latest reply by Kostas113

We received a request for a booking for 4 adults, 4 children and 1 infant. I only actually advertise for 8 people but through my own fault did not ask for the age of the infant. Jo arrived and immediately i realised that she had 5 adults, 4 children ... Latest reply by Elizabeth2247

I am rather upset about lack of payment because of Covid 19 cancelations A house member tested positive for Covid 19 at the end of July therefore i had to cancel a couple of guests that were booked in. AirB@B told me that I would be fined $100 Dollars .... Latest reply by Sarah977

I have a strict cancellation policy due to Calendar Hijackers.Anyway I had a booking from a guy who was already in town extending his vacation another day. His rental wasn’t available another day so he booked with me.He called AirBnB and said he was cance... Latest reply by Tamara-And-Ramon0

Hi all -I’ve been hosting with airbnb since 2013, and about 2 months ago was the first time I ever had a guest smoke in my nonsmoking listing. Since then I’ve been in communication with Airbnb support almost every day… and they just came out saying that d... Latest reply by Tamara-And-Ramon0

I am trying to edit part of my listing description. In particular, Guest Access and Other Things to note. It won't let me make changes. Have been trying off and on for weeks. I have tried reducing characters, deleting entirely, changing browsers, rebootin... Latest reply by Sarah977

We're new to hosting by just a few months. Everything has been relatively well, except for a recent interaction we had with an upcoming guest. This guest had reached out to us with various questions that made them seem new to Airbnb, which isn't a problem... Latest reply by Brian2036

What exactly does "accuracy" mean in the reviews. I am a Superhost-I've got good reviews-but twice I've been dinged with "4"s on "accuracy"...Please explain exactly what this means so I can rectify this. Thanks. Latest reply by Cliff-And-Sonja0

I must be missing something, but how do I find the cancellation policy that was in effect when a guest booked a stay? I periodically change up the policy as seasons change or to see how that will affect booking, etc. But I can't seem to find the policy th... Latest reply by Pat271

Hi, I'm after some advice from you lovely people please I had a guest book for a 5 night stay as he was attending a wedding nearby. He was nice enough when I met him, other than the fact that despite requesting directly to him and via Air BnB messaging t... Latest reply by Jo719

Can someone help me? AirBnB support cannot.I have a ticket open since more than 5 weeks and absolutely no answer and no reaction. On the first glance this seems to be a minor problem, but it is not (see below)! From my understanding (I have experiences wi... Latest reply by Angelika91