Community Cafe

Hello everyone! Welcome to the Community Center! I'm @Elisa , one of the Community Managers for our English Community Center along with my lovely team members @Quincy @Paula @Rebecca @Bhumika @Alex @Emilie and we are thrilled to have you join us.Let's ... Latest reply by Kristie140

I am not the first and I most definitely will not be the last to write a post about this however I'd like some reassurance/advice. We have our property listed on Airbnb and have had 5* reviews from all guests, unfortunately a group of people sadly lied to... Latest reply by Emiel1

Hello ABB Community! Sadly for the 3rd time in 2 years of hosting, a guest(s) caused extensive damage to my home. On this occasion, there was either a party or physical altercation inside based on the wall damage, broken glass and general condition of th... Latest reply by Emiel1

Dear community, I'm trying to reserve a place for 2 nights next week after a couple of years' absence from Airbnb.. Using my Driving license for the "Govt ID' .. picture on there is from around 25 years' ago.. so when asked for current photo to verify ID... Latest reply by Sarah977

I am a super-host with around 140 reviews. All of them are 4.9 or 5. I had a guest that didn’t know his Netflix password or login and wanted me to help. I told him there was nothing I could do. In turn he wrote a review that stated I would not help him an... Latest reply by Jennifer1773

Hello We had a terrible experience with a guest who broke a lot of things in the flat. We've filed a complaint with RBNB asking RBNB to provide us with a French speaker member of their team to have the possibility to discuss about the problem in our own l... Latest reply by Mike-And-Jane0

Hello, A potential guest sent an enquiry for 14 nights, informing me she will confirm within 24 hours and I pre-approved. Meanwhile, another guest sent a request for 4 nights, overlapping some dates. I wrote to the first guest to inform her I need a reply... Latest reply by Nikki243

I had an inquiry this morning for three days, while working with that person another guest booked for three days. There was no overlap in their days (the first second person arrives the afternoon of the day following the first person's departure: guest 1 ... Latest reply by Megan822

How do you report and Airbnb experience that is trespassing on your private property? I have called in (1-855-424-7262) every single day for a week now. I get the same story each time. They all tell me they will escalate it and someone will get back wit... Latest reply by Lisa723

Hi Everyone, I have a question. I lost my Super Host cuz someone gave me a 1 star review and her reservation was cancelled by Airbnb. Yesterday Airbnb informed me that they removed this crazy lady's review. Anyway, up until today I had nine 5 star review... Latest reply by Ann10

My sister booked a stay for her bachelorette weekend. Once the host sent over the address I googled it to see where the location was. But the house that shows up on the search is not the same house as the one pictured on the listing. Even what you can see... Latest reply by Branka-and-Silvia0