Community Cafe

Hello everyone! Welcome to the Community Center! I'm @Elisa , one of the Community Managers for our English Community Center along with my lovely team members @Quincy @Paula @Rebecca @Bhumika @Alex @Emilie and we are thrilled to have you join us.Let's ... Latest reply by Byron177

I had a booking for one night a couple of days ago.. Unfortunately on the day he was to arrive, he phoned to say that his partner had taken ill. Very understandable. On the say day it appears he made a request to take an alternative date in June, which I... Latest reply by Emiel1

I'M JUST VENTING... Crazy situation. Last Minute Booking. Guest came and did a walk through, then Ghosted, (Im sitting right here in the back)... soon after I get a message from Airbnb claiming that the the guest claimed that the listing was dirty and sme... Latest reply by Harriet4

At the top Airbnb says guest has to "respond to a message before they confirm their reservation"At the bottom Airbnb says "Guests will receive this message once they book" Latest reply by Paul-and-Amanda1

As of this morning I am unable to view any reservations -- past, current or upcoming -- on my computer using Chrome, Edge or the AirBnB App. I am able to see some information on my iPad so I know the information is available. I have reset my browsers.I h... Latest reply by Mandy355

I am a new host and had some quests already without an incident, but then suddenly an italian woman really raised an issue with her room which was very good for a miserly €24, I did not want to have some one like that who just wanted to pick on me in my a... Latest reply by Emiel1

What exactly do I as an Airbnb host ,send to someone who wants to start hosting their property on Airbnb to receive the referral bonus ? I cant seem to find what to do. TIA Latest reply by Emiel1

spent 15 hours with your awful insincere customer service representatives. Last minute my host cancelled my reservation. Please see attached communication with your terrible staff. I had little to no help from your representatives. Your staff made me hav... Latest reply by Colleen253

We had two guests in the last month give us 4s in location. In almost 100 stays now, this has been our fourth "4" in this category. I am always puzzled by this. Can't a guest tell fairly well what sort of location they are booking? If is not described wel... Latest reply by Jocelyn110

I have a guest asking for a full refund for unfounded reasons. I have pretty good evidence that their reasons for asking for a refund are baseless, however, I'm considering the refund to avoid a bad review which I expect. My question: if a full refund is ... Latest reply by Helen3

Good morning-I had a guest book a one-night stay at my home. In his details, he stated that 4 people would be staying. Well upon checking my cameras, I see at least 8-9 people. Is there anything that I can do about this? Or do I just write on my review fo... Latest reply by Raymond350