Community Cafe

Hello everyone! Welcome to the Community Center! I'm @Elisa , one of the Community Managers for our English Community Center along with my lovely team members @Quincy @Paula @Rebecca @Bhumika @Alex @Emilie and we are thrilled to have you join us.Let's ... Latest reply by Wendy1955

Brian mentioned the report on the video for airbnb campaigns, and I cannot find this anywhere.Please provide a source or a link. KR,Sungae Latest reply by Dale711

Hi all,We seem to have a different 'issue' with review scores. We have been given 5 stars across all reviews for the overall rating however 2 guests have marked us down to 4 and a 3 on value. I really struggle to understand this as their other ratings a... Latest reply by Sarah977

Good evening.I am wondering what most folks use for their cancellation policy. We are using flexible, but have had a person recently cancel 2 days before which does suck. What policy do most hosts use ? I have not changed our policy yet wanting to be f... Latest reply by Sarah977

does anyone have a phone number for airbnb, new zealand based. The number I had is now only answered by a machine which does not give me the options I need. Thanks Robyn Latest reply by Robyn363

your help is really difficult to find. you offer very little support to your hosts. There should be a link on every communication you send out to reach real help or report problems. Latest reply by Dale711

How does airbnb take care of cancellations? I need my condo for an emergency situation with my 91 year old mother. We will have to cancel 5 reservations. I'm not sure how to handle this or what I need to do to communicate with Airbnb about it. Latest reply by Sarah977

How do I handle an Instant Book confirmed future guest who will not cooperate with names of the additional guests as is stated in my listing? While she has one good review which is 4 years old, one of the other 3 guests (her daughter) has a very bad revi... Latest reply by Kathryn489

@Joyce4 Latest reply by Emilia42

Dear members,I'm new as host on Air BnB and I'm not sure what to do in this situation.We have our cancelation policy set as strict. We had a reservation made on 23/02 for 31/3-5/04 . Unfortunately our guest won't be able to travel to our accommodation due... Latest reply by Helen3

No snow but people want to book to go snowmobiling. Should I leave it up to them or just decline the request? Latest reply by Colleen253