What hosts are saying

    Here's an interesting bit of info: I've been trying to order an Airbnb digital gift card for a week now. Every time, no matter which card I use, it gets declined. Calling my banks, they said the errors were all on Airbnb's side. After several CS conversat... Latest reply by Emiel1
    Lately all my support cases go unanswered or get closed by Airbnb without resolution. More and more I find that the way hosts are being treated is worse and worse with time. It seems the longer you are a Superhost (over 5 years for me) the less support yo... Latest reply by Kevin1924
    I had guests booked and my husband took ill. Fortunately nothing serious, an extremely bad cold with constant bouts of coughing, but seeing he is in a high risk age-group and seeing the current situation with corona I thought it for all parties safer to c... Latest reply by Helen350
    I'm a host in NYC. Due to COVID, the world -- inc. travel conditions -- are constantly changing (obviously). I like to encourage my guests, if they feel nervous traveling, that they submit an alteration request for dates in the future. I'd rather they b... Latest reply by Anonymous