blocked

[Elizabeth2507]

I had an enquiry last night regarding a potential booking. This morning I noticed this date was no longer available

so when I checked the calendar it showed a different person's name with "awaiting ID" and they had 15 minutes

to provide ID.

I had not received an enquiry from this person and the date appears to have been blocked for this person

(the length of time I am not sure) and it is now available again. I thought that even if I pre approved a booking

that this date would still be available for others.

Has anyone else experienced this? and how has this happened?

Liz

[Emiel1]

@Elizabeth2507 

An inquiry does not block dates, pre-approve an inquiry also does not block dates.

(if using Instant Book, dates can be reserved optionally for the pre-apprved guest)

A booking request blocks dates for 24 hours. If ID must be verified, dates are stil blocked with message "awaiting verification" and you can not accept or decline the request during that time. Also pending pre-aproved guests can not book.

If verification fails or time limit expires, dates will be available again.

[Elizabeth2507]

Thank you,

I have not experienced booking requests before,