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‎13-06-2022 08:55 AM
Ann32628
Level 1
‎13-06-2022 08:55 AM

messages

I have been contacted through messages by a former guest. the message was purely social as they have bought a house in our area and have lost our contact details. Airbnb is asking me to accept their booking, although it is not a booking request. does this affect my advertising do not accept them? 

‎13-06-2022 08:55 AM
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‎13-06-2022 08:58 AM
Mike-And-Jane0
Top Contributor
England, United Kingdom
‎13-06-2022 08:58 AM

@Ann32628 No - if it is just an enquiry it is not necessary to accept or decline the guest. Your ratings will be unaffected by ignoring Airbnb in this case.

‎13-06-2022 08:58 AM
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‎13-06-2022 10:02 AM
Fred13
Level 10
Placencia, Belize
‎13-06-2022 10:02 AM

If it is the first time a person writes anything then sending something back (even a dot) within 24 hours is good practice, otherwise yes can ignore.

‎13-06-2022 10:02 AM
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