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"We are updating our guest refund policy for stays to allow 72 hours to report travel issues and clarify how refunds and rebooking assistance are handled." What???!!??!

‎29-03-2022 08:25 PM
Ricardo85
Level 10
Rio de Janeiro, Brazil
‎29-03-2022 08:25 PM

"We are updating our guest refund policy for stays to allow 72 hours to report travel issues and clarify how refunds and rebooking assistance are handled." What???!!??!

 

Message received from: discover@airbnb.com

 

 

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Coloque "@Ricardo". Assim eu recebo uma notificação.

‎29-03-2022 08:25 PM
2 Replies 2
‎29-03-2022 09:17 PM
Colleen253
Level 10
Alberta, Canada
‎29-03-2022 09:17 PM

@Ricardo85 There is a post about this already.

 

https://community.withairbnb.com/t5/Hosting/Another-update-which-will-increase-guest-refund-requests...

‎29-03-2022 09:17 PM
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‎14-05-2022 09:59 AM
AZ-Housing0
Level 10
‎14-05-2022 09:59 AM

This is the worst and meaningless decision. I literally had a guest who saw this and requested a full refund after 3 days of stay stating that they have 72 hours to report any issue.

‎14-05-2022 09:59 AM
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