Another update which will increase guest refund requests

in
Savannah, GA
Level 10
3,528 Views

 I’m very concerned to see this new update. Giving a guest 72 hours to report problems instead of 24 hours is going to make the free stay scammers ecstatic. 24 hours was plenty. Why should a guest get to complain about cleanliness after staying for over 2 days? After hosting thousands of guests I can give many examples including once when I went to re-clean a kitchen floor for a family who clearly had spilled their own takeout food sauces all over it and then told me the floor was dirty. I’m getting very worried about the future of this business when I see changes like this:

380226B5-D519-4E8C-AE73-8D874EDA262E.jpeg

217 Replies

Re: Another update which will increase guest refund requests

in
Nicosia, Cyprus
Level 2

Absolutely agree 

Re: Another update which will increase guest refund requests

in
Swannanoa, NC
Level 10

 @Catherine-Powell   Scammer Guests have gotten very savvy about how to make complaints to AirBnB and get FREE VACATIONS.  Increasing the amount of time that a guest has to complain, especially about "cleanliness" is going to make it very difficult for hosts to avoid the scammers...   Who is running the show at AirBnB?  FREELOADERS?  Hosting for 1 or 2 days is now going to be out of the question for a lot of hosts.  @Mary419  Thank you for bringing this to the community. 

Re: Another update which will increase guest refund requests

in
Hay Valley, Australia
Level 10

@Lorna170 wrote:

  Who is running the show at AirBnB?  FREELOADERS? 

lol, well they are in Cali, in the heartland of Leftist dogma, where Socialism seems like a grand idea. 😅

I suppose the only way to combat this is to take photos before a guest checks in, more work for us to do, to protect ourselves from the few unscrupulous types. 

Re: Another update which will increase guest refund requests

in
Winston-Salem, NC
Level 3

They're capitalistic bloodsuckers & just because it's in a left leaning state doesn't mean anything. 

Be mindful that this shouldn't be about politics. The bigger conversation is about scammers not a way to divide a conversation. It's not a good look. 

Re: Another update which will increase guest refund requests

in
Athol, ID
Level 1

Exactly!!!   
it’s more difficult to defend ourselves as hosts.  Maybe from now on I’ll be waiting for the guests, give a quick tour with pictures at check in.  This lets the guest know the host is on top of things and also

helps with theft.

Re: Another update which will increase guest refund requests

in
Port Renfrew, Canada
Level 3

I host several properties and can't do this unfortunately.

Re: Another update which will increase guest refund requests

in
Boca Raton, FL
Level 2

Hello, I have made a point  of being at my home to greet the guest , provide a tour and acknowledge their concerns on the first day. I did have very disheartening scammer who claimed I had “ bed bugs” which caused Air BnB to shut me down immediately until it was properly inspected and  report sent to Air BnB via their portal , that alone almost  made me quit hosting . Of course the inspection was negative , but it cost me the scheduled visits I had scheduled. 

Re: Another update which will increase guest refund requests

in
Dallas, TX
Level 2

Maybe when we show our guests around we can have a check list they sign off, like they do with long term rentals and car rentals, it sounds overly protective and time consuming though, but it may deter frivolous complaints.

Re: Another update which will increase guest refund requests

in
Hawaii, United States
Level 10

Let's keep politics out of this. 

Re: Another update which will increase guest refund requests

Administrator in
Malibu, CA
Administrator

Hi @Lorna170 and all,

 

Thank you for your comments here. I always appreciate your feedback and do continue to share it with our internal teams.

 

Kindly,

Catherine

Re: Another update which will increase guest refund requests

in
New York, NY
Level 3

This new policy is a good way to loose new host like myself who aren't cemented to Airbnb platform.  I will look at alternative hosting sites now.  

 

Re: Another update which will increase guest refund requests

in
California, United States
Level 2

Have you found an alternative?  Thanks in advance.

MeehyunK

Re: Another update which will increase guest refund requests

Level 6

My OWN website- with all profits in MY pocket.

Re: Another update which will increase guest refund requests

Level 10

@Catherine-Powell 

 

What's the point in hosts providing feedback and/or sharing it with your "internal teams"? Every host who's been on the platform for longer than 5 minutes is well aware that's a complete waste of time and they might as well be howling at the moon. 

 

The reality is, YOU are Airbnb's Global Head of Hosting. You've been paid tens of millions for your role as the company's top executive in charge of hosting matters/issues, and the buck stops with YOU. 

 

Popping in to post a single disingenuous throwaway comment on a thread where hosts are expressing their deep frustration, disappointment, anger and disgust with what they clearly see as yet another brutal betrayal by the upper echelons of Airbnb (of which you are a key player), is a slap in the face and a complete insult to every host who has gone to the trouble of sharing their concerns here. 

 

It's YOUR responsibility to answer each and every question that has been asked on this thread, and to clarify the (many) points of confusion and contention regarding the updated terms/policies, which have been created as a direct result of Airbnb's typically vague, ambiguous terminology. Please make the time to do so at your earliest convenience as *not* to do so is simply unacceptable, and a wilful dereliction of your duty to the millions of hosts you purport to represent.

Join the conversation