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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Tagny0

So I have a rating of 4.7 and hosted over 50 guests and I never had any complaints, one person have rated cleanliness 3 all others 4 to 5. Yesterday I had 4 guests that arrived and said everything was perfect 10 minutes after check-in (of course maybe the... Latest reply by Noelle25

Hi, I rent an entire house and, per my house rules, pets are not allowed. (Though I do indicate that it is not suitable for guests with allergies as I have a dog myself that sometimes hangs out with me there.) My last guests were a couple who live in a to... Latest reply by Colleen253

I need advice please! Had a guest with a reservation for 5 people. I have a 10 person max and no parties on my listing. My cleaning crew told me earlier in the day they thought way more than 10 people came to check in. I sent a reminder to the guest about... Latest reply by Karol22

Hi all, My airbnb house does not have gas. So I provided a BBQ grill that uses charcoal. I wonder if it is a good idea.Is it safe? The BBQ grill that I provided is a round portable one, and I put it in the backyard on the cement patio. However, cleaner ha... Latest reply by Xin297

I bought a property that includes an Airbnb rental and the previous owner squeezed a queen bed into a very small bedroom. I'm having a hard time even cleaning the room and changing the sheets due to the extra large size of the bed relative to the room. Do... Latest reply by Michelle53

Hi. I recently had a negative experience with a host. I submitted a complaint to he about the condition of his property. After being verbally abusive I sent him photos to prove my complaint. He backed down and apologised for the situation. He then offered... Latest reply by Kia272

I have a lot of rules on my listing. Much more than most. I don't seem to have too much trouble attracting guests, but I guess it may help if I had less of them. Here is a list of rules I have that many guests don't follow and my reasons for having them.... Latest reply by David3418

Booked my house for 4 nights on consecutive weeks, to 4 people. Got a text from "guest" that booked, and she said that "her crew found mouse droppings throughout the house". I realized that the booker was just an agent for a construction crew, and she w... Latest reply by Sarah977

HELP! This just happened to my parents, I’m posting on their behalf. They have a separate studio next to their primary residence that they have listed on airbnb. They allow their guests access to the yard, including the hot tub and parking areas. This are... Latest reply by Gabi167

I presently enjoy the ability to work from home and therefore am always on hand during our afternoon check-ins and can activate our door code just a few minutes ahead of time to prevent unauthorized early check-ins, for which we do charge a fee. However,... Latest reply by Brenda1034