Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

 As an avid Airbnb user who travels for work spending 6 months a year in airbnbs, I ran into the worst Airbnb experience I have ever had. Booking was in an unsafe neighborhood, trash everywhere in the neighborhood and throughout the back yard. Loose Rottw... Latest reply by Chloe486

I had rented a home that was built outside of building code without a fire egress in the bedroom. This means if I were sleeping in the bedroom at night and there was a fire, I would burn to death since there was no window or way for me to escape. I happen... Latest reply by Sabrina1474

Hi there, I am a complete newbie. In fact, my listing is in progress. Question: can I increase the price depending on the number of guests? My space can host 4-5 people but I think it is unfair to charge the same for one and five guests. Thank you Latest reply by Eleftheria25

I had a guest arrive yesterday. She had tried to phone ahead but was told there was no booking. Thankfully they continue their journey. When they arrived she told me about the phone call and showed me the pre-arrival email from AirBnB, it had the wrong ph...

Hello I wanted to know if it would be okay if I hosted a small champagne party here on the 20th of April. If so we will clean up after ourselves. I’m in Los Angeles CA. Latest reply by Helen3

Hello im pretty new to Airbnb. My rental has been doing pretty good. I’m happy about that. But recently I had someone I accepted to stay at the airbnb leave a really bad review. All ones and maybe a two here and there. it’s a very big contrast from all t... Latest reply by Zheng49

I don't understand why now I cannot go in and block dates on my calendar on the app or on the desktop version --- when I try, it says: Need to make changes? You can edit availability settings in your property management software" --- ? Why is it doing thi... Latest reply by Joan2709

First I want to say we spent $330 on hiring a professional air duct cleaning company prior to this guests arrival. The air ducts are spotless. We also used an ozone generator, bought new furniture ect. I had several people over to inspect beforehand and I... Latest reply by Julianna56

Hello fellow hosts!I'm a new host in Albany, NY, and I've noticed a recurring pattern that I'd like to address without discouraging potential guests. Despite having clear house rules, including a) no third-party stays and b) no unregistered guests, I've e... Latest reply by Helen3

Hi everyone. I notice some host sites do not show how much the price is UNTIL the guest puts the dates in. Why is this? I really would love to change my listing so the guests do not see prices until the dates are put in. My prices change constantl... Latest reply by Caroline2213