Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

I am opening two Airbnb's in Washington DC. Both are entered off the Alley. If i give my home address, a guest would arrive in the middle of a one-way street with no way to get to the back of the house except for walking to the end of the street and the... Latest reply by Debra300

Dear Community of late we have had a few reservations with just a partial nameas first name and only a last initial or a two letter namethis is odd should there not be a full name?thanks, a Latest reply by Robyn349

Hello!I have all my messages automated, which I love. My instructions on how to check in are sent at 7am, the day of check-in. BUT if someone does a same day booking AFTER 7am, my check-in instructions wont send. This makes sense, but I need a way to send... Latest reply by Kia272

my experience is ready to rock but the place to meet is in the automatic reply that is emailed to the guest...and its the wrong one Latest reply by Sybe

All, I have a neighbor who is trying to book my house for her family that live an hour away for the weekend of March 28th. AirBnb is declining their attempt to book my house or any other in the area. It is saying, “choose another place to stay. As part... Latest reply by Rebecca1711

Ok, so I am about to host a guest who is also a host. She booked for 1 month and is asking to extend. She is asking what the price would be to extend it by 3 weeks. She then asked if I could waive the airbnb fees. I explained that this is not possible. Sh... Latest reply by Ronaldo118

Hello all, I'm fairly new here (6 months) and have been a Superhost since my 6th week of hosting, lucky me In the last ten days I've had three stays all of whom were really lovely but all of whom caused a) additional cleaning and b) some other annoyance.... Latest reply by Huma0

I am really beginning to wonder if this is worth it. My guest was a local. He rang my doorbell and was instant booked only 25 minutes prior. I was in the pool and the kids answered the door. I immediately checked my phone and it was an instant book. So I ... Latest reply by Danny561

Hello fellow Hosts. I'm seeking advice and suggestions on how to respond to guests, that have lately been requesting to bring their children, even though our house rules and amenities clearly state that our place isn't "suitable for infants and children.... Latest reply by Sandra126

I turned my home into an Airbnb 3 years ago. I live in the home and have hosted primarily travel nurses and medical professionals during the pandemic. I have been a Superhost every quarter, My business thrived and became my only source of income. On Mar... Latest reply by Marie7664