Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Greetings! I feel ridiculous needing advice on this topic but because of scams & fraud I figured Id ask.... How do other host feel about guests receiving packages during a stay? I don't live on the premises and I'm a little concerned about a guest using... Latest reply by Laura2592

So our cleaning service caught my guest walking TWO dogs out of the unit. We have a very clear no pets policy on the listing description to keep our building allergen free. When I wrote to her asking if she brought any pets she said she had a service anim... Latest reply by Laura2592

Could you help me?do you send an automatic check out message? How is your text? How many hours after the check out is it posted?thank you sooooo much! Best regards from VERSILIA……. Latest reply by Colleen253

Seriously I cannot catch a break! Guest staying in November. One person, no reviews, joined in 2019. Staying with her dog. All fine. Made a reservation last December and canceled. Rebooked for November this year. Answered all questions well, read the rul... Latest reply by Hal3292

Does anyone know if it's possible to have individual properties payments to go to different bank accounts and if so how do you set that up. Latest reply by Emiel1

A guest violated pet policy and lied several times. She wrote a bad review after we addressed our concerns. Our bookings were temporarily restricted until the "team" reviewed the concerns. Her review was subsequently removed, but she is still allowed to... Latest reply by Carole804

Is this an obnoxious request or am I being insensitive? I do not allow smoking anywhere on my property. There is a covered all weather porch with seating and even a TV and a yard. I can understand if they asked to smoke there. Put inside the house? Why ca... Latest reply by Cathie19

Am I supposed to laundry the guests linnen and towels while they live here? Latest reply by Ryan2352

***UPDATE ON HOST GUARANTEE-ish PROGRAM*** After I sent invoices, photos, videos, police reports, screenshot of messages with the guests, screenshot of messages from the neighbours, etc. and over a month of promises and ' don't worry', I received an outra... Latest reply by Ian611

Hello The guest booked my room for 2 nights. Prior to her arrival i messaged her about the check-in details saying that the check-in window closes at 9pm and the lockpack code will expire. I waited until 10pm then i left the flat as i had to travel somewh... Latest reply by Anonymous