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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Jiana5

I manage a condo association and we rent thru Airbnb. I got a reservation at 11:45 PM the night before and had a bad feeling for some reason about it but couldn’t decline. It was for one of our rooms that is really in need of cosmetic updates, but I clean... Latest reply by Elena87

THE WORST AIRBNB EXPERIENCE. TOTAL NIGHTMARE! Arrival at the Airbnb location which advertised for “street parking always available”, but actually no street parking available at all After confirming that street parking is always available as advertised in ... Latest reply by Quincy

Wondering if anyone knows what happens when you have a guest that is uncommunicative or otherwise not considerate. I am a new host. I know the survey where you rate the guest at end of stay asks if you will host them again. If we say no does that mean the... Latest reply by M199

Hi everyone! I am new to hosting and I was wondering what people say to guests who request full refunds on non-refundable or only partially refundable bookings? So far I have had two people ask for refunds -- one who canceled the same day and one who ... Latest reply by Jean5467

I am in the middle of hosting a long term stay, now 4th of 12th month. One guest that had booked the room has previous stay with Airbnb with good review and i do not have any issue from him for this stay. However, his room mate (new to Airbnb) has been a... Latest reply by Sarah977

Hi there, I have a week long booking with a couple who said they were coming to visit their daughter who lives a block away. I thought they would stay most of the day at the daughter's house but the daughter drops off her 2 small children (age 5 and 6) f... Latest reply by Helen3

I have told them that I would like to clean room and change bedding once a week but they haven't let me. Also they keep all the plates in room so I have non to use, when they do washing they leave it in washing machine all day and night then have to re ... Latest reply by Quincy

Am I held liable for any injuries sustained to a child if a guest shows up with a 3 year old when it is stated in my listing that my place is not suitable for children under 12 years of age?Please help asap! Latest reply by Kathryn489

Hi fellow hosts, I am wondering if someone can shed some light on our current situation with a guest initiated cancellation as it applies to the Extenuating Circumstances Policy on Airbnb's website. Our guests cancelled their trip 4 hours before check... Latest reply by Helen3

We had a recent situation with a guest who had some substance abuse and mental health issues which were evident during their stay. I posted about it in another thread. Now a week or two later she has contacted us asking if we found some items she thinks s... Latest reply by Sarah977