Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Inna22

My guest registered for two. Then a third person arrived. It was too late to add this person to her booking, so she left $45.00 when leaving. I had already told her that the limit was four people and each person over two had to pay $15. It is noted on my... Latest reply by Helen3

Hi there! I've listed a new property and occured a bug: i cant add more then ONE bedroom to my property, "plus" button just becomes inactive. What do i do wrong? Latest reply by Emiel1

Video of assault at link at end.I just had a guest book for 5 people in a house that has a max of 12 allowed by the local government. They showed up with at least 16. Go to the house to count people and you get assaulted. You ask them how many you have. T... Latest reply by Patrick303

I just had 27,000 dollars taken from my account because a guest made a myriad of false claims. Apparently there was an investigation with the “safety department” at Airbnb. They still haven’t told me what he claimed to justify a full refund. If they had ‘... Latest reply by Lisa723

Hold on tight or get off now, this one is an odd twister: I am unsure what to think of the verbose correspondence I have received from a recent instant book (IBed yesterday).Luke (name changed) began with a longish accompanying his IB, about how he ha... Latest reply by Helen3

Hello everyone, I need a little help to assist a guest make a booking. She is trying to book 5 nights which are showing as available on my listings but for some reason every time she try’s to book she is kicked out. Airbnb have asked her for more info an... Latest reply by Helen3

Hello all,I might begin by noting that I recently had a series of extraordinary stays in Italy, with a range of hosts ranging from small to "we have 1,100 properties."All good luck must come to an end-- was anyone day trading last week-- thus, I made i... Latest reply by Sarah977

Hi Everyone,We have a guest that has significant mood swings which goes from hyper-communicative to complete shut down. During those "down" times she tends to wear a coat outside in 100 degree heat which resulted once in her collapsing in the street and a... Latest reply by Mila1127

Hi All. I could use some advice. I live in an apartment complex where it is mandatory that ALL cars have parking passes on them. I included that information in the check-in instructions and my guest ignored it, didn't put the parking passes on their car,... Latest reply by Sarah977

Hello fellow hosts. I am a superhost and have just experienced my first "accidental" change of policy to my listing without my consent by Airbnb (please see my post 10 percent (non-refundable) discount added without my consent!) for more info. From the ... Latest reply by Inna22