Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Tagny0

Hi everyone,I have a guest asking if he can check out in the evening instead of 12 pm . What can I do in this situation, how do I charge. Latest reply by Anonymous

Hi ThereIs there a link I can send guests new to Airbnb who don't understand that this is home hosting and not a private 5* lodge.I have new guests expecting a 24 hour service/breakfast/concierge facilities so I would like to tactfully point them to a sta... Latest reply by Emiel1

Hello,I started renting on airbnb last summer and right now i expend my bussines with my company. Now i want to put my company bank account to receive money but to do that i need the contract between me and airbnb to be from my company to airbnb, or somet... Latest reply by Emiel1

I really need some advice please.... I am new to air b n b and this is my 5th booking.. However, I had to pop round as the lights weren't working, only to discover a strong smell of smoke and this is after they declared that they were non smokers during t... Latest reply by Elaine701

I’m having an issue with Airbnb. I had a guest instant book my studio for herself, husband and toddler. We clearly state in the rules that we can’t have children. It is not child proofed at all. We explained to her and she cancelled. But Airbnb indicates ... Latest reply by Mel31

Hi delightful fellow hosts... I'm interested in hearing if you've seen certain warning signs that alert you to a bad guest? For instance, now that you see these elements, you turn the booking down? I've seen enough of a pattern now to know that if they're... Latest reply by Michelle2475

I have a guest who sent a request to book.His booking was for 2 nights, (Tues/Weds) but he wanted to stay for 3 so could I let him do a late check out. Really late. Like Friday morning. He said he tried to book for 3 nights but it wouldn't let him so coul... Latest reply by Stephanie365

Have any other hosts had a similar problem to us concerning a malicious and untrue review ? We are lucky to have received pretty good reviews across different listing platforms for our 3 properties for more than 5 years. We have had very few problems of a... Latest reply by Celeste89

Hello all, this is our first time hosting a guest - so excited! Our first booking was for 1 month instant booking which was a complete surprise and for some reason I did not expect it and did not make clear my policies for long stays on the description. ... Latest reply by Colleen253

Hi guys! Im new on airbnb and i see that many people have problems with parties and smoking. What are you doing with that? My neighborhoods is very nervious and it always so hard to keep in good contact with them... Latest reply by Emiel1