APP not working on Samsung Galaxy S10

[Bobbie32]

sorry to post it here. I am desperate. My Airbnb app has not worked on my S10 for 2 months

[Cathie19]

@Lizzie , @Nick , @Stephanie ?

[Stephanie]

Ta @Cathie19 - I'll move it out and provide assistance to Bobbie.

[Cathie19]

Cheers @Stephanie, you’re a legend! 👏🏼👏🏼

[Helen3]

Have you tried deleting the app and reinstalling it @Bobbie32 ?

[Bobbie32]

I uninstalled. wipe the cache. reinstalled. no changes

[Stephanie]

Hiya @Bobbie32 ,

Sorry to hear you're having trouble with the app on your device. Have you tried what @Helen3 suggested? 

Could you let me know what firmware version you are on, have you updated to the latest version of app and do you have an SD card in your device?

Thanks

[Bobbie32]

I have version 9. wipe cache. uninstalled and reinstalled many times. no results. I do have SD card