@Christopher1242
If that person's shift is over (note: it is the only human being still employed at Airbnb CS) , then it all stops and we all have to wait until he/she is back in the office.
But more serious:
Maybe the community can help in advising about your issue ?
Or you could try Twitter (account: AirbnbHelp) to complain or get some help.
Also there is Airbnb Feedback