Adding a Missed Fee on a Request to Book

[Joseph1649]

Hi All,

New to hosting. Have a question about how to handle a request to book when you want to approved the request however the guest forgot to add the pet fee. Do we decline and have the the guest resubmit the request for approval ( risking someone else grabbing the same dates) or is there a way to modify the request with the added fee and approve.

Thanks

Joe B.

[Emiel1]

@Joseph1649 

it is the responsibility of the guest to provide correct information in a booking request.

Do not decline an incorrect request, but ask guest to retract the booking request and  make a new one.

Other options:

- Accept the request but change the reservation ("change" option) by adding the pet

- Accept the reservationand and charge the guest for the Pet fee via resolution centre.

[Joseph1649]

Thank you @Emiel1 for the response!