AirBNB offers hosts a new reward that “host service fees will be waived for new reservations until June 1” if you offer flexible travel policies. I am finding AirBNB is not honoring this reward. Any one else having this issue?
Airbnb spokesman Ben Breit talks to USA TODAY about the promotion in an AirBNB company announcement, which says “the company is waiving its standard 3% host fee on new reservations through June 1. We will also provide promotions that increase visibility for these listings to drive new bookings.””
USA TODAY Source: https://www.google.com/amp/s/amp.usatoday.com/amp/5057726002?espv=1
The specific promotion of AirBNB is stated here in this company announcement: https://news.airbnb.com/more-flexible-reservations-in-times-of-uncertainty/
I changed my cancellation policies to be flexible for the reward, but I am still getting hit with service fees thus not getting the benefits of the promotion. I wrote AirBNB an email asking for the reward. Maricel, an AirBNB staff member said “Thank you for reaching out to us. This is Maricel from Airbnb's community support team. While it doesn’t cost to list a space, Airbnb charges hosts a fee for every booking that is accepted, which covers the cost of processing guest payments. The amount of the host service fee is generally 3%, but may range between 3-5% depending on the cancellation policy selected by the host.Learn more about service fees in our Help Center article:
www.airbnb.com/help/question/63
Regards,
Maricel”
I have been hosting since 2012. I know what the service fees are but I am specifically referencing the new reward AirBNB is promoting and AirBNB staff or a staff bot appear to be deflecting. What can we do? Anyone else not getting their reward? I am super frustrated after AirBNB failed to uphold the cancellation policies I offer.
FYI: The reward is stated here:
- Rewards for Flexible Hosts
We appreciate and are committed to supporting hosts who are willing and able to offer refunds on cancellations that would have otherwise been subject to charges. Hosts will have new tools to directly authorize extra refunds through our platform. We will also provide promotions that increase visibility for these listings to drive new bookings. Finally, we will waive our standard 3 percent host fee on new reservations for these listings* through June 1, 2020.
