Airbnb Updates to Review System
02-07-2020
01:51 PM
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02-07-2020
01:51 PM
Airbnb Updates to Review System
Has any hosts traveled and seen these changes to the review system? Has anyone noticed a difference?
Airbnb posted on March 5 that there were changes to the review system to flag one off reviews & adjusted the location question to show the accuracy of the location description vs location itself.
https://www.airbnb.com/resources/hosting-homes/a/making-reviews-more-fair-for-hosts-93
Thanks!!
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27-07-2020
10:45 PM
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27-07-2020
10:45 PM
Yiwei3 thank you for that link. In June I had a guest that gave me 5 stars in all categories(Accuracy, Cleanliness, Communication, Location and Value) however the overall rating was a 4 star. This confused me to no end, Why would it be necessary after the guest complete his/her rating on the categories to ask if he/she is sure that is what they want. In reading Airbnb "making reviews more fair..." airbnb tags on the host who receives middle scoring of each category and a low overall rating.
While it may help those particular hosts, it hurts host who receives 5 stars and a 4 overall rating. I am not seeing how that is a fair review for all hosts.
27-07-2020
10:45 PM