Apparently, if Airbnb’s AI says no — it doesn’t matter if it violates their own policy 🤷‍♂️

Ike5340
Level 1
New York, NY

Apparently, if Airbnb’s AI says no — it doesn’t matter if it violates their own policy 🤷‍♂️

So this one deserves a slow clap for logic.

After several review removal requests, Support told me they manually reviewed my case and agree that the review violates Airbnb’s own Content Policy.
Sounds great, right?

Nope.

Because (and I quote) “the review has already been denied twice by the automated review system, so even if it violates policy, there’s nothing more we can do.”

Let me get this straight:

  • Airbnb admits it breaks their own policy.

  • Their human team acknowledges it should be removed.

  • But… the AI bot already said no twice, so we’re all supposed to just live with it.

So now the final authority on fairness is a robot that apparently outranks the humans who work there.

If that’s Airbnb’s idea of “trust and safety,” I’d love to see what happens when the bot starts handling refunds. 😅

1 Reply 1
Shelley159
Top Contributor
Stellenbosch, South Africa

Hi @Ike5340 

Can you specify which review you refer to and the policy violation involved?

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