There is something wrong and I cannot block harassing guests anymore. Most guests are great and we have had hardly any issues over the last 2 years and over a hundred bookings, but I have recently had 2 that were rude and complained about me giving them honest reviews (that were even not bad reviews, just honest, both with ratings like 4, 5, 4) constantly haranguing me on the issue.
I blocked the guests but got a pop-up saying that they will be able to message me for TWO WEEKS after their stay, regardless of whether I block them or not, so business can be completed or something like that.
I can understand that if there is something that's incomplete, but not if everything is done and there is nothing remaining. Both of these instances there was nothing more and we had both left our reviews. I haven't received the payment physically, but it was sent already by Airbnb so it, too, was completed (at least for the second instance, I don't recall the first if it was sent yet or not.)
My question: Is this an error? Is it a bug? The way I read it, it seems like it is only intended for when there is something left undone.
If not, it needs to be put back to what is was or at the very least, allow the blocking once both reviews are submitted else this is going to cause more harm on both sides. Now both the guests and we are angrier than we were and I am reconsidering listing again next year, seriously. If I can't block people that harass me, I don't want to deal with it nor should I have to.
I really hope it's a bug or mistake in how it's set up.
