Can't access my support messages in inbox.

[Nickki0]

I get notified via text that I have a new Airbnb support message in my inbox. I click on the link and it deeplinks me to my app where I experience a network request failure.

I try to log onto the desktop site and I get a preview of the message but when I click into it, I get another error.

This is extremely, frustrating, I've called multiple times requesting a refund for a trip and these messages have important information that I need to access but airbnb is making it impossible 

[Valerio112]

Same

[Nick]

Hi @Nickki0 @Valerio112 

Sorry you had this issue. After reading this post I sent an internal message to the team with the information you provided here. They advised my that the issue should now be fixed. 

Could I have you both confirm this from your end, please?

Many thanks