Cash Refund Denial

[Mark3239]

Made a reservation approx. 1/1/2020.  Travel in early June from US to Canada.  In early May. contacted AIRBNB for refund as travel with COVID was a non-starter.  Per their own site - I was entitled to cancel and receive a refund.  But they deferred to Host cancellation policy.  ???   Why - no answer.  Host said no, could afford to refund my 50% deposit...bills to pay etc etc.  NOt really my problem.  We all face the same issue.  Back and forth between the two.  Just the run around.  Now US / Canada border remains closed until after our trip would have been completed.  Still no refund.  Sad.  Maybe hotels not such a bad idea after all.

[Gordon0]

@Mark3239 - do you try cancelling via the Airbnb site? If so you would have been presented with a flow from a 'coronavirus affected your trip?' (or words to that effect) drop-down which takes you though to a 'upload your documents' [to substantiate your claim for EC]. Did you try and cancel via another route, ie calling CS?