Damages

[Elizabeth4093]

Hi, my name is Beth. I am an  Airbnb Host. I’m relatively new with this my most recent guests left on the 30th. We found a couple of things that I’m not sure would be considered more than just wearing and tear a good size hole in the wall in one of the bedrooms maybe 2 inches a lot of garbage was left behind, including some chunks of cooked meat scattered around in different areas in finished basement on the floor. I can only assume one of the kids was eating or more than one of the kids, and it was left behind in inadvertently. the pool table has an astronomical amount of scratches which again I’m assuming is wear and tear, but there are two holes in the cloth from the guests. The sea at the top of the stairs in the carpet was ripped apart again I’m assuming normal wear and tear. there were a couple of paint stains on the couch blue paint, brown couch so very noticeable. I’m still waiting to hear from the cleaners if it’s something that’s gonna come out easily or no. So, the smell that was left behind and the garbage was one thing a little extra cleaning and airing out isn’t a huge deal definitely worthy of a less than five star review in itself. however, I wasn’t sure if any of these things was worth trying to get the guests to cover the extra costs or if this is something that is considered normal wear and tear.  I did notice on my outside cameras that there were well more than the 10 guests that I have set as maximum and maybe I should’ve said something during their stay, but I didn’t always know if those people were staying the night or they were just there during the day. It’s kind of hard to tell when you don’t know the people and they’re coming and going. Anyway, any advice on what I should do from here would be greatly appreciated even if it’s just to tell me, suck it up, it’s normal wear and tear. 

[Verona25]

Hi Elizabeth.

Sorry to read all the challenges you appear to have encountered as a new host. In time with experience it will be less daunting.

It is important to assess the current situation. 1.  Where guest did not follow your  house rules. (What house rules have you in place on the profile ? Is there a gap? ) You can address where guest did not comply in airbnb review write up.  This ensures future  hosts are aware of how these guest operate and have a choice to accept or decline the booking. 2  Where damage has happened to property e.g wall and pool table. There is a big difference between normal wear and tear and  damaging a wall  (whole) and ripping a pool table felt cover and scratches.  Important to note guests departed on 30th. Check Airbnb Insurance policy for  time limit  to apply as an insurance claim. Also to allow Airbnb assessment time as well. Take some evidence photos of damage, it important to have good lighting etc.

A - good size hole in the wall in one of the bedrooms maybe 2 inches * Not wear and tear.

B - a lot of garbage left behind, including some chunks of cooked meat scattered around in different areas in finished basement on the floor. ** breaking house rules.

Note Normally

Parents are responsible for Children to follow  house rules.

C -  paint stains - blue paint on brown couch. *Breaking house rules. 

Elizabeth It is wise to consult with the cleaners especially if you havnt a handle on the property condition. Normal cleaning is expected after a stay. Maybe review your cleaning  price . D -  Exceeding 10 guests in property  This is non complance of House rules. I would recommend dealing with this during stay. Or at onboarding stage in the future confirm house rules

My advice speak to cleaner to see the condition of property these guest received.

Take photos of actual damage to see if covered by Airbnb Insurance.

When you have all facts you can then discuss with Airbnb the possibility of asking guest for costs. They will advice the procedure. 

I hope this helps you Elizabeth.

Blessings

Verona 

Peaceful Place Dublin Ireland