Discount applied without consent?!

[Darren251]

This is my first time renting and a 10% discount was given on an instant booking with out my knowledge or desire.

Is that standard on your first time renting?

I thought I declined all discounts as we are at the peak of high season.

Any help is appreciated.

Thank you.

[Cristina234]

Hello Darren,

your listing has active a Non-Refundable option. Guests get a discount (10% is standard in all countries/regions except China) off the base price and hosts keep their entire payout if a guest cancels, minus the cleaning fee if the cancellation occurs before check in. The discounted base price will appear in search results.

Best and happy hosting!

Cristina

[Sarah977]

@Darren251  You'll need to change that in your pricing settings. There are some things that are set by default when you first sign up, but you can change them. And it's a good idea to check all your settings on a regular basis, as hosts have have reported that settings they had were mysteriously changed without them having done anything.