Enquiry from new user without reviews

[Julia2585]

Hello. I got a query for reservation from someone who joined this month and only has email address as profile verification. In my settings I set the potential guests to have Government ID and good reviews as requirements. Why this user is able to send me enquiries that I now need to decline?

[Paul1255]

Anyone can send an enquiry to our listings @Julia2585 

Only guests who meet your requirements should be able to instant book.

With an enquiry all you need to do is reply to it- you don't need to accept or decline it, even though Airbnb make it look like you do.

Paul 🙂

[Anonymous]

@Julia2585   Your settings only apply to Instant Bookings. Any user can still send an inquiry for any active listing.

[Linda108]

Air BNB is a public platform as is this discussion.  Hope that isn't uncomfortable for you.  Takes a while to really understand the ins and outs.  Welcome to hosting!

[Julia2585]

Thank you - helpful to know! Also, it turns out the user had a full verification but it didn't show up on my app only on laptop. Great tip re not declining - learning for the future! 🙂

[Paul1255]

@Julia2585  also welcome to the world of Airbnb "glitches" 🙂