Global Airbnb support

[Henrik88]

How can I get support when local   Bali support fails badly?

[Henrik88]

Had this reply yesterday and no reply Since:

Hello Henrik,

Hope you are keeping well! I'll be out of the office for the next 2 days but will be back early on November 12, 2019 to check up on your case.

Please feel free to reply to my message or for urgent assistance give us a call at +14158005959 with any updates and I will contact you again on November 12, 2019, so we may discuss this case.

Thank you for being such an awesome member of our ever expanding community. Please let me know if you have any additional questions or concerns by replying directly to this message. I am more than happy to help you!

Best wishes,

[Henrik88]

They even don’t reply calls

[Mansor0]

لقد اخبرني المالك با الغاء الحجز ولم يخبرني ان المبلغ يسترد بعد كم يوم وانني احتاج استرداد المبلغ ضروري الان

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Google Translation added by Community Manager:  

The owner told me to cancel the reservation and did not tell me that the amount would be refunded after a few days and that I urgently need a refund now.