Guest alteration request and request for refund
27-06-2022
06:16 PM

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27-06-2022
06:16 PM
Guest alteration request and request for refund
I have a guest arriving in 2 days and have moderate cancelation policy, so no refund within 5 days of reservation. He wants to reduce his stay from 2 nights to 1 night, with one night being the first night of a holiday weekend. My property does not book well last minute so if I let him alter his reservation, I will be out one night of income. I am considering sending him an alteration request to alter the dates of his stay by one night and giving him a 50% refund for the cancelled night as a customer service measure. I am looking to other hosts for opinions or similar experiences as insight as to what I should do.
27-06-2022
06:16 PM
2 Replies 2
27-06-2022
07:21 PM

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27-06-2022
07:21 PM
Yes, you can sent alteration request and update price-fleld in the changeform in a way guest payes 50% more for the 1 night stay.
But according to cancellation policy guest is not entitled to have any refund, so no obligation to refund anyway.
27-06-2022
07:21 PM
27-06-2022
08:37 PM

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27-06-2022
08:37 PM
I understand I do not have an obligation to refund, but was wondering if it is a smart customer service practice. I have seen some comments on other posts about concern of getting a negative review.
How would you handle this issue?
27-06-2022
08:37 PM

