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Guest cancled after arrival

‎14-01-2020 07:36 PM
Eslam7
Level 1
Aswan, EG
‎14-01-2020 07:36 PM

Guest cancled after arrival

Hello!

 

Yeasterday my guest cancled his booking after check in and he left. 

 

Now I got a message from Airbnb that Ill get a payout...  but I want to waive any fees as guest already left and did not stay.  any help to give him his money back? 

‎14-01-2020 07:36 PM
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‎14-01-2020 10:31 PM
Jeff158
Level 10
Caernarfon, United Kingdom
‎14-01-2020 10:31 PM

@Eslam7 

Contact customer service and they will be very happy to return his money

click the link for ways to contact airbnb.

https://community.withairbnb.com/t5/Help/Contact-Airbnb-A-Community-Help-Guide-UPDATED/m-p/413245#M5...

‎14-01-2020 10:31 PM
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