Guest verifications

Michelle2475
Level 8
Massachusetts, United States

Guest verifications

My policy is to require a complete profile before booking.  New profiles are fine (since they may not have used Airbnb before). My bookings are really low so I was tempted to accept a reservation for four days - supposed family.  It was a brand new profile with only a phone number verified.  The inquiry went through regardless of my settings.  I asked the guest to complete his profile.  He added only an email address but not govt ID.  I explained that he still hadn't added the ID and said "I'm sure you understand" Here is his reply:  "Of course....unfortunately. 🙂 "  I'm not quite sure what he is saying there but as yet he hasn't done it.

 

Another recent inquiry a guest did not say anything about the stay but only "what the check in process is like".  I asked to her clarify since it's already in my listing.  She then says she sees it's self check in but then asks about whether it's a lock box etc.  I can see where she's from - same state as me (but not where the home is) and it's a really, really, bad area (gangs, drive by shootings, etc).  So I said that if she was worried about getting in I would be close by...crickets.

 

So my question is do you require a verified ID?  If not, why not?  I feel that if someone isn't willing to verify who they are there could be a problem.  Am I being paranoid?  

16 Replies 16
Michelle2475
Level 8
Massachusetts, United States

@Debra300 Thank you for the clarification!  I don't go as far as to register other guests but was pleasantly surprised that our guest last weekend added 5 other people (of the 11 total).  My reasoning was that they wouldn't have done that if they were trouble!  I think you'll agree that we have to treat a fine line between asking nothing or too much.

Debra300
Top Contributor
Gros Islet, Saint Lucia

@Michelle2475,

Every person has to make their own assessment about how much information they want to know about their guests.  I extend similar parameters to guests as I would a person coming to my home for a business matter, which is I need to have a confirmed appointment, and they need to present at least a valid company ID before they can enter the premises.

Don't just believe what I say, check the Airbnb Help Center

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