Guests getting private feedback mixed up
26-11-2021
11:01 PM

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26-11-2021
11:01 PM
Guests getting private feedback mixed up
Hi guys,
Has anyone ever had a guest who leaves the best part of a review in the "private feedback" section? It's happened to me a few times, but the last occasion got me.
My last guest left a really lovely positive review in the private section which obviously only I see. But in the public section, his message was "Does what it says on Airbnb".
I'm just thinking of posting a public reply on my Airbnb page with his private feedback, but not sure if that would appear naff!
Love to hear some feedback from other hosts.
- Nick
26-11-2021
11:01 PM
1 Reply 1
26-11-2021
11:25 PM

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26-11-2021
11:25 PM
Nick,
I contacted Airbnb myself regarding this last year and was given the following instructions.
Message your past Guest via Airbnb message platform. Request his/her permission to publish his/her positive comments. After you receive his/her ok, cut & paste or take a screen shot of their positive comments and publish it in your listing photos.
26-11-2021
11:25 PM

