Though my Airbnb hosting journey began just three months ago, I’m proud to share that I’ve already achieved Superhost status—something that reflects my deep commitment to guest satisfaction and service excellence.
By profession, I am a financial advisor with over 25 years of experience. Over the course of my career, I’ve had the opportunity to travel to more than 40 countries, staying in various hotels and Airbnb properties. These experiences have helped shape my understanding of what makes a stay truly memorable.
One key lesson I’ve learned—both from my profession and my travels—is that building a personal connection with clients (or guests) makes all the difference. Whether it’s financial planning or hospitality, the principles are the same: clarity, communication, empathy, and attention to detail.
From the moment a guest books until they check out, I ensure our communication is warm, clear, and helpful. For example, if someone books for more than one day, I send a friendly message the next morning like:
“Good morning! I hope you’re enjoying your stay. Just wanted to check in—are the pillows and mattress comfortable? Is the air conditioning working well?”
Simple messages like these go a long way in building trust and making guests feel genuinely cared for.
We also provide curated local recommendations, as well as helpful “Dos and Don’ts” to make their travel experience smoother and more enjoyable. These thoughtful touches not only boost guest confidence but also set our property apart.
To stay updated and improve my hosting skills, I regularly follow Airbnb’s “Arrivals” newsletter and watch helpful hosting videos. Learning from the community and continuously evolving my approach has been key to my growth.
Ultimately, my goal is not just to host but to create a space where guests feel at home, cared for, and respected. Hosting has become a beautiful extension of my lifelong journey in client service—and I’m excited to see where it takes me next.
