Is cancelled extra guest fee refund required if guest changes number if guests on check in day?

[Bonnie433]

My guest booked for 3 people paying extra guest fee of $10 per person per night.

on check in day she told me there were only 2 staying and asked if extra guest fee could be refunded.

what is the policy?

[Emiel1]

@Bonnie433 

The guest can change reservation ("change" option) and amend the amount of guests. Price will be recalculated accordingly.

But must be done before check-in time and accepted by you (or not...).

After check-in:

You can change reservation ("change" option) and manually amend the price, being the price for 2 guests. But it is not an obligation to refund.

[Bonnie433]

Thank you very much!

[Debra300]

@Bonnie433,

I think you should give a refund for the reduction of guests just like you would require payment for additional last minute guests, but I suggest that you offer to refund the extra guest fee at the end of their stay, and explain that reservation will stay as is just in case the third guest arrives.