Location

[Anne337]

When I get notifications about logging in, it comes up as "near" New Orleans.  I am 200 miles form there.  Why does that city come up when Iog in?

[Rebecca · Accepted solution]

Hi @Anne337 👋

Thanks for you question here on the Community Center. Most login locations are determined via your internet IP address, not GPS. Do you use a VPN? 

Do you recognise the login time/device that the log in was made? If so, it's may not be anything to worry about. However,  if you see login attempts from unfamiliar cities or device/times, change your password right away and enable two-factor authentication.

Here are some articles I've found that might help: 
👉 Understand account login notifications 
 👉Add and use two-factor authentication

👉Unauthorised account access 

[Anne337]

Thank you, @Rebecca.  I will look in to the links you mention.

[Rebecca]

No worries @Anne337 - I hope it helps to explain it a little. If you've got any other questions - please don't hesitate to ask us here on the Community Center. 😊