Please explain why I cannot request funds

[Lorna170]

I am a drive to location that allows pets.  I charge a pet fee, and that is disclosed on my listing.  I have been trying to use the Resolution Center for this payment, so that the charges are all on the website.

Recently I have been getting this message when I try to charge the pet fee.  I then end up messaging the guest and sending an invoice through PayPal.  I do not send the request at the same time as booking -- generally it is sent two weeks before the guest and pet are due to arrive.

[Lenore22]

That has happened to me before, as we have a similar scenario where i charge a pet fee through the resolution center. I believe this happens because the guest has chosen to pay in installments. In my case, I've been able to charge 4 days before arrival when I send their door code/check-in instructions @Lorna170 

[Lisa723]

@Lorna170 @Lenore22 

Yes, you cannot initiate a money request until the guest's final installment has been paid-- and you have no way to know when that is. (So dumb.)

For this reason we request our pet fee one week before check-in.