Removing a reservation from calendar that was set by a channel platform

[Peter3281]

Using channel manager from Lodgify and connected to Booking.com and Air BnB.  Guest from  Booking.com was a NO SHOW.  Booking.com accommodates this by canceling the reservation from our calendar there and frees up the week. But...the reservation is still showing on both Lodgify and Air BnB.  Is there any way to remove the reservation from AirBnB?  The week shows reserved in AirBnB even though it's empty and it's high season so losing business.  

Lodgify is showing reservation "declined" but not updating or removing from AirBnB.

Thanks!

[Emilie]

Hi @Peter3281, 

I was wondering if you found a way to resolve this in the end? If so it'd be great to hear how you did it, it might help other Hosts facing a similar situation. Similarly, if you need any further help, give us a shout. 🙂 

Thanks, 

Emilie 

[Peter3281]

AirBnB support resolved this.  Something about iCal and API calendaring both being enabled.  Once they shut off iCal, we could delete.  We haven't got calendar sync back to normal but could delete the reservation that had already been canceled in booking.com. 

[Bob297]

@Emilie

I don't use Lodgify but smoobu.

Would it be an option to remove the link to booking.com in Lodgify and make it one more time?

In smoobu, it took me a minute