Send a cover letter

[Chris-and-Hinky0]

Is there a way to send a rules document to a guest that has an inquiry but we have not accepted it yet?  We want to send a rules/fee document for them to read before we accept.  We find time-after-time the guest never read all of the content in our listing before they send an inquiry and often complain because they didn't know about a subject.  

[Alex1485]

@Chris-and-Hinky0 

If you have certain rules you want to highlight, send a recap of these in your "thanks for booking" message...We find that works best. 

[Gordon0]

The short answer is probably no. You don't have access to the would-be guests email address, so it's a messy situation to send attachments/documents. 

That's not to say I don't understand the issue, @Chris-and-Hinky0, but those sort of guests are going to complain anyway. It's Sod's law I'm afraid. 

[Helen3]

what sort of fees do you include @Chris-and-Hinky0 ?