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[Julie3531]

Hi everyone,

For some reason I haven’t been getting any  icons on my reviews as a host. For example:thoughtful touches stylish space, local tips etc, etc

I used to get them on nearly every review, but haven’t had any for the last say 15 stays.

I asked Airbnb but I don’t think they understood my question.

Has anybody else noticed this, or can anyone help me?

Many thanks

jie 

[Tracy753]

I have noticed this as well - and the ratings have gone down for thoughtfulness, sparkling clean , etc.  (even though I have 5 star ratings. ). 
can anyone explain this?

[Colleen253]

@Tracy753 @Julie3531 Airbnb did away with the compliments for some reason.

[Julie3531]

It would have been helpful to host if Airbnb have let everyone know. Are used to get them all the time, but then it stopped. I thought I was doing something wrong!

I even phoned Airbnb and they said nothing had changed, they weren't particularly helpful either.

[Mike-And-Jane0]

@Julie3531 It does not surprise me that Customer Support do not know what changes the programmers make to theAirbnb system. Airbnb must be the only company in the world that thinks it is a good idea to keep Customer Support clueless.