Trip request

[Sarika9]

Looks like Airbnb made a bunch more tweaks to their platform. Received a trip request from a guest. Is this the same thing as a reservation request? TIA

[Colleen253]

@Sarika9  It must be. What was the point of this one? It’s like when grocery stores rearrange every aisle in the store and you have to add an hour to your shopping trip, finding everything. Trying to catch up is exhausting. 

Supremely annoying that they make all these meaningless tweaks yet still can’t require a guest to have a last name on their profile, and important listing information is still well hidden from guests. They even managed to reverse course on a previous positive tweak, by removing our house rules banner from the top of our listings.👏SMH.

[Trude0]

I had a ”trip request” too, last week.
Confusing, wasn’t sure at first if this was ”the new enquiry”, or ”the new request to book” - or none of the above. 

[Veronika201]

I have four guests this week asking to stay with zero reviews. I feel like it’s one person trying to “get into” my house and creating multiple profiles? I am new to this business and want to be super careful especially the house is at the beach and entire house for rent with us not being there. If I decline many times, will I have problems with Host status? 

[Sharon683]

I thought you were to ignore both trip request and Inquiries if the guest does not respond to your questions within 24 hours. I do not approve or decline the potentialguest.  I just let it expire! OMG 😲! It is so confusing! 

[Huma0]

@Sharon683 

No, don't do that!

You can ignore enquiries if the guest does not respond. However, with booking requests, you must either decline or accept within 24 hours or your response rate (shown on your listing and a criteria for Superhost status) will go down. Sure, if you decline, your acceptance rate will go down, so you can't really win if you get a request from a non-responsive guest. However, response rate is far more important than acceptance rate. The latter only matters if you are frequently declining bookings.