Unable to type message to guests

[Henry211]

Hi, I’ve been hosting for years before Covid and has now just reopen my listing after some renovation. I received a few bookings and requests right away however I’m unable to type messages in response to my guests. Does anyone have the same issue?? I have tried on my iPhone app, android browser on the computer and iPhone browser. None of it give me a box to type and respond to any message. Very strange. I contacted Airbnb support too but so far no solution. They told me to text message my guests. But I can’t respond to inquiries cause those are not confirmed so no phone number.

[Emiel1]

@Henry211 

Can you open your INBOX page ?

https://www.airbnb.com/hosting/inbox

[Henry211]

stilll have the same issue.

[Emiel1]

@Henry211 

Did you also try the website in a windows environment ?

[Norah60]

I have the same problem only recently.  I cannot type in on the phone , the keyboard just disappears when I try to type.  I have to do it on my computer.  It seems to work fine on the computer but really annoying when I don't have access to my laptop.  

I suppose there was some 'update or upgrade' on the mobile app!!