Webchat?

[Tamzin6]

In the past when we had a booking issue it was resolved (satisfactorily) via a web chat discussion. Does anyone know if this feature is still available and how to access or get to discuss something with AirBnb? It's in relation to a postponed trip due to Covid restrictions.

[Anonymous]

@Tamzin6   Your options for contacting Airbnb are shown here: https://www.airbnb.com/help/contact-us/

But changing or cancelling a booking is pretty straightforward without getting customer service involved. Contacting the host is generally the best first step.

[Emiel1]

@Tamzin6 

It is still available, but the choices you make on the menu at Airbnb Help: contact  will decide what kind of support is offered. At least try to skip the robots....