Who can I speak to to query a payout? Superhost London

[Olivia1]

I've just received a payout, less than half of what I am due for a current guest.  Also transactions tied in with this that I don't understand.  Does anyone know of a phone number or email address that I can use to speak to an Airbnb staff member about this deficit?

[Emiel1]

@Olivia1 

The contact pages will guide you to message system or phonenumber, depending on the kind of question. be prepared for long waiting times.

https://www.airbnb.co.uk/help/contact-us/topic

BTW the phonenr for UK used to be: +44 203 318 1111

Did you check your Transaction History pages to see all details ?

If decution(s) from previous reservation(s), it should be listed.

Also if resolution centre was involved

If it is a long term reservation, the 1th installment is paid out ?

Just some suggestions you maybe can check yourself.

Hope this helps,

Emiel

[Olivia1]

Thank you so much Emiel - I've managed to find the help link and am writing out my case now.

It's a muddle because of a cancellation due to Covid.