Why are Airbnb and it's host allowed to scam people and steal there money?? People please stop using Airbnb and put them out of business!

[Keith984]

If you are a person who has traveled and used Airbnb you know that you have been scammed by your Airbnb rental before!! Most of the Airbnb rentals are nothing but deceitful scams! Most of the units loos nothing like there photos! Are not clean, loud, missing utensils appliances or something is wrong with them!! And most people will not complain if the host is nice to them! Why? Do you think it's fair to pay full price for a service like Airbnb before you are able to see what you are paying for?? No you should not!! Alot of host are nothing but scammers that Airbnb allow on there website to scam people and they will back then and allow them to steal your money!! I know I'm not the only person that this is happening too!! Please leave a comment if you have been deceived by a Airbnb rental before!! Meaning you have paid upfront for a rental service that you did not like for any reason!! People should not have to pay upfront for an Airbnb rental until they see what they are paying for first!! Don't you agree?? I'm asking everyone who reads this to help me stop Airbnb and it's host from scamming people by first leaving your comments and secondly avoid using Airbnb until they allow people who use them to see what we are paying for before we give them our hard earned dollars!! We have to stop this because it's wrong!! Airbnb allow these scamming host to advertise these deceitful rental units steal peoples money and backs them!! Let's put Airbnb out of business! And if not at least make them make some changes to the way they are doing business! There are solutions but nothing will never change unless people stick together. Please leave your honest feedback. Thanks

[Elegant-Homes-Retreat0]

Hi @Keith984,

I'm sorry to hear about your experience. As fellow hosts, we truly care about guest satisfaction, and it's disheartening when anyone feels disappointed or misled.

That said, Airbnb has systems in place to protect both guests and hosts—AirCover offers protections including a guest refund policy, and you can always contact Airbnb Support for help with any issue. The platform also relies heavily on reviews and guest feedback to maintain listing accuracy and transparency.

We’re a part of the Airbnb Community and take pride in providing honest listings, responsive hosting, and clean, welcoming spaces for our guests. Many hosts, including us, are dedicated to creating positive and trustworthy experiences—your concerns are important, and your voice helps make the platform better for everyone.

Instead of abandoning the platform, perhaps we can all work toward improvement by holding each other accountable, reporting bad actors, and encouraging honest communication.

Wishing you smoother travels ahead.

—Arya Stay | Elegant Homes Retreat