Worst Experience

[Stanislav56]

Okay, that is the story. I rented appartments from 30st Dec till 3rd Jan. One day before I just double checked the host like what the rules of the check in and etc, there was no reply, after I tryed to reach him out via phone, also not reply anyone. I was trying to reach out Airbnb but they also ignored all my messages. I am currently in Mexico and they provided only Spanish talking auto reply supports via number, which I can not understand. So I stayed without apartments and without the money and even without some of the AirBnb support replies

[Sarah977]

@Stanislav56  I'm sorry this happened to you, but booking a place and then not bothering to communicate with the host until the day before check-in isn't a very good way to deal with Airbnb bookings. If the host is non-communicative or a scammer, you should try to determine this long before you are due to arrive.

[Lawrene0]

That's an awful situation, @Stanislav56 . I have guests ask me questions the day before arriving all the time, so although it is better to correspond before then, it is not unusual.  

Keep trying to reach customer service -- sometimes by Twitter is best -- and in the meantime flag that listing, since there is obviously something very wrong with it. Write a clear and concise review to let people know that the host does not answer and does not provide check-in information. (You didn't receive any check-in information, is that right?)

How were the previous reviews on the place?