What hosts are saying

    Hi, My friends and I had found and booked an airbnb listing about a month ago that would have us there from mid-September until November. The host on Monday sent us a message saying that she could upgrade us to a different, nicer unit that she also owned ... Latest reply by Ute42
    Has anyone else experienced problems with reviews this year? We have 20 properties with Airbnb and it appears that they only take into account the review of the customer, not the host. I don't think they even read the host reviews. We had one house com... Latest reply by Emma239
    I need the receipt from Airbnb in English as I need to get a refund from my university. The problem is that it prints the receipt only in Italian and I need it in English or Danish (I live in Denmark).It is a really big issue and I can't find any recent d... Latest reply by Ann72
    Airbnb says that hotel do not need to register but it is still asking me to register and provide ID. I don't have a home to register. Also I am stuck with a 30 day reservation which didn't require registration. I am trying to cancel this reservation which... Latest reply by Ali12043
    What happens when a reservation is not cancelled? Can a guest still get a refund? Background story - first time hosting a room. I got a reservation which I wasn't prepared to host. Told the guest not to come as the room is not ready. I tried cancelling t... Latest reply by Sarah977
    Early in the pandemic Airbnb asked all hosts to switch our cancellation policy to flexible so that people could cancel their reservations more easily....then came up with what i felt was a good policy to just let anyone cancel due to Covid. Then Airbnb cr... Latest reply by Helen350
    Bonjour hosts, Very saddest experience and sound crazy, but it's happening on us! Begin this week, we receive an instant booking 18 nights from M.During his check-in, he was unpleasant, unwell behaviour. We decided to refund his payment andexplain the rea... Latest reply by Dale711