Hello everyone!
Welcome to the Community Center! I'm @Elisa , one of the Community Managers for our English Community Center along with my lovely team members @Quincy @Paula @Rebecca @Bhumika @Emilie and we are thrilled to have you join us.Let's kickst...
Latest reply by
Elisa
Hello fellow hosts,After Six years of hosting I feel there is a large flaw in the “response rate” for hosts. Often time Guests contact me with simple questions about the rental. They are making decisions and don’t necessarily want to book right away. Po...
Latest reply by
Emilia42
I have a question. As a host I wonder how someone can rank you 5 ️ On all six categories but give you a 4 ️ Rating. It would make sense that if the person if marking everything as perfect then the final metric should be representative of that. Anyone have...
Latest reply by
Emilia42
Hi everyone, I need your opinion. Guest wanted me to cancel her reservation 5 days before her check in day. I did not accept.Guest did not cancel his reservation. Guest didn't stay at my house.Guest wrote this case Airbnb support. Airbnb support accepted ...
Latest reply by
Hüseyin9
Hi, need to understand how to escalate a support issue or make a complaint. Here is the background:-We recently stayed in Scotland and I booked the property through Airbnb. The property listed 1.5 bathrooms, a kitchen where guests can cook and a TV. Here...
Latest reply by
Helen350
Hello All,Hope you are well. Firstly, I would like to say that my heart goes out to all affected from the Coronavirus disease, from those physically, through to those affected economically by it. I truly am so, so sorry and ask that you stay safe. Having ...
Latest reply by
Nadin609
During the summer season, we had a few no-show guests that according to our dash board, were 'cancellations by specialist' initiated by Airbnb. We didn't receive any notification, not an e-mail, app alert, update in the dash - nothing. I didn't know unt...
Latest reply by
Laura2592
We are being scammed by **. The same date we applied was the same date we cancelled and they refuse to offer any of our money back! We never been to their property. They proceeded to ask us for more money on cash app.. We lost $654 to these horrible peopl...
Latest reply by
Sarah977
Basically a guest has messaged me 24 hours before check-in to say he won't be coming, because he has been advised to get a Covid test because of 'symptoms'. Personally I think he is just looking for a way to get his money back last minute.. but I have no ...
Latest reply by
Ian_Janice0
Stayed in a place recently. Host has already reviewed me and I'm torn about writing a review. I'd like to hear your thoughts... Pros: host is a very friendly & speedy communicatorI didn't pay alot bc SH coupon and non-busy dates Neutral: they have severa...
Latest reply by
Kelly149